1 ) First off, the biggest thing, the 'opened new games' issue. While I admit the practice is messy, I can't stress this enough; to remain a browsable, accessible small shop, 'gutting' a single copy is essentially unavoidable. As many UK commenters on such articles tend to point out, all small game shops over there have done this for years and they don't expect otherwise.

2) If there is anything justifiably wrong with the condition of the disc, ask about a shopworn discount; this used to be a regular (but not advertised) option that was recently taken out of our systems, giving 10% off a product that is in poorer shape than it ought be